1. About these terms
These terms apply when you use the Chiswick Knee Clinic website and when you request an appointment through it. Chiswick Knee Clinic is a trading name of Sports Healing Ltd, which is registered in England and Wales under company number 05540087. By using this website, you accept these terms. If you do not accept them, please do not use the site.
2. Using our website
You may use this website for your own personal, lawful purposes. You agree not to misuse it, interfere with its normal operation, or try to access any part of it you are not authorised to use. We work to keep the information on the site accurate and up to date, but we do not promise that it is complete or error free, and we may change it at any time.
3. This website is not medical advice
The information on this website is general information about knee conditions and our services. It is not medical advice, and it is not a substitute for a consultation. Reading this website does not create a doctor and patient relationship. Always seek advice from a qualified healthcare professional about your own symptoms, and never delay seeking advice because of something you have read here. If you have a medical emergency, call 999 or go to your nearest emergency department.
4. Appointments and enquiries
When you submit the appointment form, you are sending us a request, not a confirmed booking. We will contact you to confirm a date and time and to explain what happens next. We may decline or redirect an enquiry where it falls outside the care we provide.
5. Fees, insurance and payment
We will tell you the cost of your consultation and any tests or treatment before they go ahead. If you are using private medical insurance, it is your responsibility to check your cover and any pre authorisation your insurer requires. [Set out your consultation fees, self pay options and accepted insurers here.]
6. Cancellations and missed appointments
If you need to change or cancel your appointment, please let us know as early as you can. [State your cancellation notice period and any charge for late cancellations or missed appointments.]
7. Intellectual property
The content of this website, including text, images, logos and the SportsHealing and Chiswick Knee Clinic branding, is owned by us or our licensors and is protected by law. You may not copy, reproduce or reuse it without our permission, except for your own personal reference.
8. Links to other websites
This website links to other sites, including sportshealing.com, chinmaygupte.com and mapping services, to give you more information. We are not responsible for the content or practices of websites we do not control, and a link does not mean we endorse everything on the linked site.
9. Our responsibility to you
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence. Subject to that, we are not liable for any loss that was not foreseeable, or that arises from your use of the website itself rather than from your care.
10. Your privacy
We handle your personal information in line with our privacy policy, which explains what we collect and how we use and protect it.
11. Changes to these terms
We may update these terms from time to time. The version on this page is the one that applies when you use the site, and any changes take effect from the date shown above.
12. Governing law
These terms are governed by the law of England and Wales, and any dispute will be subject to the courts of England and Wales.
13. Contact us
Sports Healing Ltd (Chiswick Knee Clinic), Woodlands Grange, Woodlands Lane, Bradley Stoke, Bristol BS32 4JY. Email patient@sportshealing.com. Phone 020 7483 5160.